Working Paper

Learning to Implement Enterprise Systems: An Exploratory Study of the Dialectics of Change

This paper reports on a comparative case study of 13 industrial firms that had implemented an enterprise resource planning (ERP) system. Firms were compared based on their dialectical learning process. All firms had to overcome knowledge barriers…

By Daniel Robey, Jeanne W. Ross, and Marie Claude Boudreau

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Learning to Implement Enterprise Systems: An Exploratory Study of the Dialectics of Change

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MIT CISR's Mission